Data Wrangling

Data wrangling—also called data cleaning, data remediation, or data munging—refers to a variety of processes designed to transform raw data into more readily used formats. The exact methods differ from project to project depending on the data you’re leveraging and the goal you’re trying to achieve. Some examples of data wrangling include: Data wrangling can be a manual … Read more

SQEP

Suitably Qualified and Experienced Personnel (SQEP) is a term that originated within the UK nuclear industry and is also used within the defence industry but similar requirements arise in other industry sectors and other countries. Typically, to be regarded as a SQEP, one requires a professional qualification and several years of experience, with recognition that … Read more

Competency Framework

Competencies are the skills, knowledge and behaviours that lead to successful performance. What does it mean for me? The framework is used for recruitment, performance management and development discussions and fordecisions about progression. Your business objectives set out “what” you need to achieve over the yearand the competency framework sets out “how” you need to … Read more

Knowledgebase

With a strong knowledge base and knowledge management practice, you’ll find your organization is more nimble and able to deliver faster service. You’ll also be able to improve self-service, give greater access to more articles, and offer regular updates through that knowledge management system. Here are a few of the ways a  knowledge base can … Read more

Collaboration (GIT & Repo)

Git and GitHub provide a collaboration space in which you all share the same repository of versions. The central repository on GitHub provides the “single source of truth” of the current version of the documents and files within the directory. You and your collaborators all work on local copies of that repository, committing your changes, … Read more

Customer Journey Bible

Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers.Customer journey mapping is the act of creating a customer journey map, or mapping out customer journeys.A customer journey map is a visual representation of the … Read more

GovBook

Purpose deliver the outcomes and benefits required by the organisation, its delivery partners and other stakeholder organisations; create and implement deliverables that meet agreed requirements; meet time targets; stay within financial budgets; involve all the right people; make best use of resources in the organisation and elsewhere; take account of changes in the way the … Read more