These requirements have been derived to align with the Business Processes to shown alignment to the level 1 and level 2 processes arranged by business use case.
| ID | Use Case | Requirement | L1 Process | L2 Process | Metric and Purpose | Report Type | Business Owner |
|---|---|---|---|---|---|---|---|
| 1 | Statutory Reporting / Board | Campaign Summary | Opportunity Management | Lead Management | Summarise the number of leads generated, lead sources, and conversion rates. Provides the board with insights into the effectiveness of campaign strategies. | Power BI (Period) | Shane Amaratunga |
| 2 | Global / Regional Business Oversight | Lead Pipeline Overview | Opportunity Management | Lead Management | Tracks the status and volume of leads across regions. Helps business leaders monitor lead generation activities and identify high-potential markets. | Power BI (Daily) | Shane Amaratunga |
| 3 | Day-to-Day Reporting for Operational Tasks | Daily Lead Tracker | Opportunity Management | Lead Management | Details daily lead activities, including new leads, follow-ups, and lead status updates. Supports sales teams in managing and prioritizing leads. | In-System Report (Daily) | Shane Amaratunga |
| 4 | Ad Hoc Self-Service Needs | Custom Lead Analysis | Opportunity Management | Lead Management | Allows users to explore lead data, filter by various criteria, and generate custom insights. Supports ad hoc analysis and decision-making. | Self-Service (Custom) | Shane Amaratunga |
| 5 | Statutory Reporting / Board | Opportunity Qualification Summary | Opportunity Management | Opportunity Identification, Qualification and Capture | Provides an overview of qualified opportunities, including potential value and strategic alignment. Informs the board about high-value opportunities in the pipeline. | Power BI (Period) | Shane Amaratunga |
| 6 | Global / Regional Business Oversight | Opportunity Pipeline Dashboard | Opportunity Management | Opportunity Identification, Qualification and Capture | Monitors the status and progress of opportunities across regions, highlighting key metrics such as win probability and expected revenue. Helps business leaders manage the opportunity pipeline. | Power BI (Daily) | Shane Amaratunga |
| 7 | Day-to-Day Reporting for Operational Tasks | Sales Accounts Lobby | Opportunity Management | Opportunity Identification, Qualification and Capture | Tracks the qualification status of opportunities, including key criteria and next steps. Assists sales teams in prioritizing and advancing opportunities. | In-System Lobby (Live) | Shane Amaratunga |
| 8 | Ad Hoc Self-Service Needs | Opportunity Analysis Tool | Opportunity Management | Opportunity Identification, Qualification and Capture | Enables users to analyse opportunity data, such as qualification criteria and capture plans. Facilitates ad hoc queries and insights. | Self-Service (Custom) | Shane Amaratunga |
| 9 | Statutory Reporting / Board | Bid Status Summary | Opportunity Management | Opportunity in Bidding | Summarizes the status of active bids, including key milestones and financial metrics. Provides the board with visibility into ongoing bidding activities organized by risk level. | Power BI (Period) | Shane Amaratunga |
| 10 | Global / Regional Business Oversight | Bid Pipeline Dashboard | Opportunity Management | Opportunity in Bidding | Tracks the progress of bids across regions, highlighting key metrics such as bid value and win probability. Helps business leaders monitor and manage bidding activities. | Power BI (Daily) | Shane Amaratunga |
| 11 | Day-to-Day Reporting for Operational Tasks | Bid Manager Lobby | Opportunity Management | Opportunity in Bidding | Tracks opportunities in bidding assigned to a bid manager, sales account lead or head of programs. Also provides an overview of win rates, win/loss reasons over the past 12 months. | In-System Lobby (Live) | Shane Amaratunga |
| 12 | Ad Hoc Self-Service Needs | Custom Bid Analysis | Opportunity Management | Opportunity in Bidding | Allows users to explore bid data, filter by various criteria, and generate custom insights. Supports ad hoc analysis and decision-making. | Self-Service (Custom) | Shane Amaratunga |
| 13 | Statutory Reporting / Board | Bid Outcome Summary | Opportunity Management | Bid in Client Assessment & Opportunity Closure | Provides an overview of bid outcomes, including win/loss rates and financial impact. Informs the board about the success of bidding activities. | Power BI (Historic) | Shane Amaratunga |
| 14 | Global / Regional Business Oversight | Orders Won Dashboard | Opportunity Management | Bid in Client Assessment & Opportunity Closure | Tracks the conversion of bids into won orders. Shows win rate and trends behind win and loss reasons. | Power BI (Daily) | Shane Amaratunga |
| 15 | Ad Hoc Self-Service Needs | Closure Phase Analysis | Opportunity Management | Bid in Client Assessment & Opportunity Closure | Enables users to analyse closure phase data, such as final costs and performance metrics. Supports ad hoc queries and insights. | Self-Service (Custom) | Shane Amaratunga |
| 16 | Statutory Reporting / Board | Bid Approval Summary | Project Management | Bidding and Planning | Summarises key financial metrics and risk assessments for high-value bids. | Power BI (Period) | Guy Tomlinson |
| 17 | Global / Regional Business Oversight | Bid Pipeline Overview | Project Management | Bidding and Planning | Tracks the status and value of bids across regions. Helps business leaders monitor bid progress and identify potential bottlenecks. | Power BI (Daily) | Guy Tomlinson |
| 18 | Day-to-Day Reporting for Operational Tasks | Bid Progress Report | Project Management | Bidding and Planning | Details the progress of individual bids, including milestones achieved and upcoming deadlines. Supports bid managers in tracking and managing bid activities. | In-System Report (Daily) | Guy Tomlinson |
| 19 | Ad Hoc Self-Service Needs | Custom Bid Analysis | Project Management | Bidding and Planning | Allows users to explore bid data, filter by various criteria, and generate custom insights. Supports ad hoc analysis and decision-making. | Self-Service (Custom) | Guy Tomlinson |
| 20 | Global / Regional Business Oversight | Project Initiation Dashboard | Project Management | Initiate Project | Tracks the initiation phase of projects across regions, highlighting key milestones and resource allocation. Helps business leaders ensure projects start smoothly. Provides summary of Work at Risk exposure and current approvals granted. | Power BI (Daily) | Guy Tomlinson |
| 21 | Day-to-Day Reporting for Operational Tasks | Project Manager Lobby | Project Management | Deliver Project | Provides an overview of all projects from initiation to pending closure. Gives an oversight of project finances, outstanding timesheets, customer invoices, supplier insights, project baselines and project KPIs. | In-System Lobby (Live) | Guy Tomlinson |
| 22 | Ad Hoc Self-Service Needs | Initiation Phase Analysis | Project Management | Initiate Project | Enables users to analyse initiation phase data, such as resource allocation and initial costs. Supports ad hoc queries and insights. | Self-Service (Custom) | Guy Tomlinson |
| 23 | Global / Regional Business Oversight | Project Delivery Dashboard | Project Management | Deliver Project | Monitors project delivery metrics across regions, including progress against milestones and resource utilisation. Helps business leaders manage project execution. | Power BI (Daily) | Guy Tomlinson |
| 24 | Ad Hoc Self-Service Needs | Delivery Phase Insights | Project Management | Deliver Project | Allows users to drill down into delivery phase data, such as task performance and resource usage. Facilitates ad hoc analysis and reporting. | Self-Service (Custom) | Guy Tomlinson |
| 25 | Statutory Reporting / Board | Project Closure Summary | Project Management | Close Project | Provides a final overview of completed projects, including financial performance, lessons learned, and post-project evaluations. Informs the board about project outcomes. | Power BI (Period) | Guy Tomlinson |
| 26 | Global / Regional Business Oversight | Project Closure Dashboard | Project Management | Close Project | Tracks the closure activities of projects across regions, including final deliverables and resource release. Helps business leaders ensure projects are closed properly. | Power BI (Daily) | Guy Tomlinson |
| 27 | Ad Hoc Self-Service Needs | Closure Phase Analysis | Project Management | Close Project | Enables users to analyse closure phase data, such as final costs and performance metrics. Supports ad hoc queries and insights. | Self-Service (Custom) | Guy Tomlinson |
| 28 | Statutory Reporting / Board | Work at Risk Summary | Project Management | Initiate Project | Summarises the amount of Work at Risk being undertaken to understand the level of risk being taken in any part of the business. | Power BI (Daily) | Guy Tomlinson |
| 29 | Statutory Reporting / Board | Talent Acquisition Summary | People Management | Recruit | Summarises key recruitment metrics such as number of hires, time-to-fill, and cost-per-hire. Provides the board with insights into recruitment efficiency and effectiveness. | Power BI (Period) | Gudrun Neumann |
| 30 | Statutory Reporting / Board | Employee Engagement Summary | People Management | Engage | Summarises employee engagement metrics such as survey results, participation rates, and engagement scores. Provides the board with insights into employee satisfaction and engagement levels. | Power BI (Period) | Gudrun Neumann |
| 31 | Statutory Reporting / Board | Talent Development Summary | People Management | Develop | Summarises key talent development metrics such as training completion rates, skill assessments, and development program participation. Provides the board with insights into talent development efforts. | Power BI (Period) | Gudrun Neumann |
| 32 | Statutory Reporting / Board | Workforce Management Summary | People Management | Manage | Summarises key workforce management metrics such as headcount, turnover rates, and workforce diversity. Provides the board with insights into workforce composition and management. | Power BI (Period) | Gudrun Neumann |
| 33 | Statutory Reporting / Board | Exit Summary | People Management | Exit | Summarises key exit metrics such as exit interview results, reasons for leaving, and turnover rates. Provides the board with insights into employee exits and retention challenges. | Power BI (Period) | Gudrun Neumann |
| 34 | Global / Regional Business Oversight | Talent Pipeline Overview | People Management | Recruit | Tracks the status and volume of candidates in the recruitment pipeline across regions. Helps business leaders monitor recruitment activities and identify high-potential candidates. | Power BI (Daily) | Gudrun Neumann |
| 35 | Global / Regional Business Oversight | Engagement Dashboard | People Management | Engage | Tracks engagement activities and metrics across regions, highlighting areas of high and low engagement. Helps business leaders monitor and improve employee engagement. | Power BI (Daily) | Gudrun Neumann |
| 36 | Global / Regional Business Oversight | Development Program Dashboard | People Management | Develop | Monitors the progress and effectiveness of development programs across regions, highlighting key metrics such as skill improvement and program completion rates. Helps business leaders manage talent development initiatives. | Power BI (Daily) | Gudrun Neumann |
| 37 | Global / Regional Business Oversight | Workforce Dashboard | People Management | Manage | Tracks workforce metrics across regions, highlighting key areas such as employee retention, performance, and expense management. Helps business leaders manage workforce effectively. | Power BI (Daily) | Gudrun Neumann |
| 38 | Global / Regional Business Oversight | Exit Dashboard | People Management | Exit | Tracks exit metrics across regions, highlighting trends and patterns in employee departures. Helps business leaders understand and address retention issues. | Power BI (Daily) | Gudrun Neumann |
| 39 | Day-to-Day Reporting for Operational Tasks | Daily Recruitment Tracker | People Management | Recruit | Details daily recruitment activities, including new applications, interviews scheduled, and offers made. Supports recruitment teams in managing and prioritising tasks. | In-System Lobby (Live) | Gudrun Neumann |
| 40 | Day-to-Day Reporting for Operational Tasks | Engagement Activity Tracker | People Management | Engage | Details daily engagement activities, including participation in events and feedback received. Supports HR teams in managing engagement initiatives. | In-System Report (Daily) | Gudrun Neumann |
| 41 | Day-to-Day Reporting for Operational Tasks | Training Completion Report | People Management | Develop | Tracks the completion status of training programs, highlighting overdue and upcoming training sessions. Supports HR teams in managing training activities. | In-System Report (Live) | Gudrun Neumann |
| 42 | Day-to-Day Reporting for Operational Tasks | Absence Lobby | People Management | Manage | Provides individuals and line managers with oversight of absences. | In-System Lobby (Live) | Gudrun Neumann |
| 43 | Day-to-Day Reporting for Operational Tasks | Off Boarding Lobby | People Management | Exit | Details the status of exit processes, including completion of exit interviews and return of company property. Supports HR teams in managing the exit process. | In-System Lobby (Live) | Gudrun Neumann |
| 44 | Ad Hoc Self-Service Needs | Custom Recruitment Analysis | People Management | Recruit | Allows users to explore recruitment data, filter by various criteria, and generate custom insights. Supports ad hoc analysis and decision-making. | Self-Service (Custom) | Gudrun Neumann |
| 45 | Ad Hoc Self-Service Needs | Custom Engagement Analysis | People Management | Engage | Enables users to analyse engagement data, such as survey responses and participation trends. Facilitates ad hoc queries and insights. | Self-Service (Custom) | Gudrun Neumann |
| 46 | Ad Hoc Self-Service Needs | Custom Development Analysis | People Management | Develop | Allows users to explore development data, such as training effectiveness and skill assessments. Supports ad hoc analysis and decision-making. | Self-Service (Custom) | Gudrun Neumann |
| 47 | Ad Hoc Self-Service Needs | Custom Workforce Analysis | People Management | Manage | Enables users to analyse workforce data, such as performance metrics, absence trends, and expense patterns. Facilitates ad hoc queries and insights. | Self-Service (Custom) | Gudrun Neumann |
| 48 | Ad Hoc Self-Service Needs | Custom Exit Analysis | People Management | Exit | Allows users to explore exit data, such as reasons for leaving and exit interview feedback. Supports ad hoc analysis and decision-making. | Self-Service (Custom) | Gudrun Neumann |
| 49 | Day-to-Day Reporting for Operational Tasks | Expenses Lobby | People Management | Manage | Provides individuals and line managers with oversight of expenses and approvals. | In-System Lobby (Live) | Gudrun Neumann |
| 50 | Day-to-Day Reporting for Operational Tasks | Performance Management Report | People Management | Manage | Provides individuals and line managers with details around Performance Objectives, Performance Reviews and Check-ins. | In-System Report (Live) | Gudrun Neumann |
| 51 | Day-to-Day Reporting for Operational Tasks | Employee Data Report | People Management | Manage | Provides up-to-date information on employee details, including contact information, job roles, and employment status. Supports HR teams in maintaining accurate employee records. | In-System Report (Live) | Gudrun Neumann |
| 52 | Day-to-Day Reporting for Operational Tasks | On Boarding Lobby | People Management | Recruit | Details the status of joining processes, including completion of onboarding steps. Supports HR teams in managing the onboarding process. | In-System Lobby (Live) | Gudrun Neumann |
| 53 | Statutory Reporting / Board | Capability Development Summary | Capability Management | Develop Capabilities | Summarises key metrics such as training completion rates, skill assessments, and development program participation. Provides the board with insights into the effectiveness of capability development initiatives. | Power BI (Period) | Guy Tomlinson |
| 54 | Global / Regional Business Oversight | Development Program Dashboard | Capability Management | Develop Capabilities | Monitors the progress and effectiveness of development programs across regions, highlighting key metrics such as skill improvement and program completion rates. Helps business leaders manage talent development initiatives. | Power BI (Daily) | Guy Tomlinson |
| 55 | Ad Hoc Self-Service Needs | Custom Development Analysis | Capability Management | Develop Capabilities | Allows users to explore development data, such as training effectiveness and skill assessments. Supports ad hoc analysis and decision-making. | Self-Service (Custom) | Guy Tomlinson |
| 56 | Global / Regional Business Oversight | Workforce Planning Dashboard | Capability Management | Conduct Workforce Planning | Tracks workforce planning metrics across regions, highlighting key areas such as projected headcount, skill requirements, and workforce distribution. Helps business leaders manage workforce planning effectively. | Power BI (Daily) | Guy Tomlinson |
| 57 | Ad Hoc Self-Service Needs | Custom Workforce Planning Analysis | Capability Management | Conduct Workforce Planning | Enables users to analyse workforce planning data, such as headcount projections and skill gap analysis. Facilitates ad hoc queries and insights. | Self-Service (Custom) | Guy Tomlinson |
| 58 | Global / Regional Business Oversight | Resource Management Dashboard | Capability Management | Deploy Resources | Monitors resource utilisation metrics across regions, highlighting key areas such as allocation efficiency and utilisation rates. Helps business leaders manage resource deployment effectively. | Power BI (Daily) | Guy Tomlinson |
| 59 | Ad Hoc Self-Service Needs | Custom Resource Analysis | Capability Management | Deploy Resources | Allows users to explore resource data, such as allocation patterns and utilisation trends. Supports ad hoc analysis and decision-making. | Self-Service (Custom) | Guy Tomlinson |
| 60 | Statutory Reporting / Board | Workforce Planning Summary | Capability Management | Conduct Workforce Planning | Summarises key workforce planning metrics such as headcount forecasts, skill gaps, and succession planning. Provides the board with insights into future workforce needs and planning strategies. | Power BI (Period) | Guy Tomlinson |
| 61 | Statutory Reporting / Board | Resource Deployment Summary | Capability Management | Deploy Resources | Summarises key metrics such as resource allocation, utilisation rates, and project assignments. Provides the board with insights into resource deployment efficiency and effectiveness. | Power BI (Period) | Guy Tomlinson |
| 62 | Day-to-Day Reporting for Operational Tasks | Time Authorisation Lobby | Capability Management | Deploy Resources | Tracks the authorisation of timesheets and incomplete timesheets for employees within a Team. | In-System Lobby (Live) | Guy Tomlinson |
| 63 | Statutory Reporting / Board | Balanced Scorecard | Strategic Planning | Business Performance | Summarises key performance indicators across various business dimensions. Provides the board with a comprehensive view of business performance. | Power BI (Period) | Gareth Taylor |
| 64 | Global / Regional Business Oversight | Business Performance Review | Strategic Planning | Business Performance | Tracks the progress of business plans, highlighting key milestones and performance metrics. Helps business leaders monitor and adjust business strategies. | Power BI (Period) | Guy Tomlinson |
| 65 | Global / Regional Business Oversight | Investment Objectives | Strategic Planning | Investment Management | Monitors the status and performance of internal investments, including financial metrics and project outcomes. Supports operational decision-making and resource allocation. | Power BI (Daily) | Laura Symonds |
| 66 | Global / Regional Business Oversight | Horizon Scanning | Innovation & Research | Horizon Scanning | Shows trends and categorises horizon scanning articles selected by employees. Provides insights into emerging trends and potential opportunities. | Power BI (Daily) | Guy Tomlinson |
| 67 | Global / Regional Business Oversight | Innovation Projects | Innovation & Research | Innovation Projects | Shows the innovation ideas and projects underway and completed. Provides an overview of the progress and outcomes of innovation initiatives. | Power BI (Daily) | Guy Tomlinson |
| 68 | Day-to-Day Reporting for Operational Tasks | Project Manager Lobby | Innovation & Research | Innovation Projects | Provides an overview of all projects from initiation to pending closure. Gives an oversight of project finances, outstanding timesheets, customer invoices, supplier insights, project baselines and project KPIs. | In-System Lobby (Live) | Guy Tomlinson |
| 69 | Statutory Reporting / Board | Management Accounts | Financial Management | Management Accounts | This cloud-based Business Report is an indispensable tool for Financial Management to review and manage financial statements, including profit and loss accounts, for sound decision-making. | Power BI (Period) | Gareth Taylor |
| 70 | Global / Regional Business Oversight | Financial Close | Financial Management | Management Accounts | A series of reports to enable the close of the financial period covering hours, projects and expenses. | Power BI (Daily) | Gareth Taylor |
| 71 | Ad Hoc Self-Service Needs | General Ledger | Financial Management | Management Accounts | Allows users to explore the General Ledger financial information. | Self-Service (Custom) | Gareth Taylor |
| 72 | Statutory Reporting / Board | Treasury Analysis | Financial Management | Treasury | This cloud-based Business Report delves into the company’s financial holdings and liquidity, providing Financial Management with crucial insights for strategic fund allocation and investment decisions. | Power BI (Period) | Gareth Taylor |
| 73 | Global / Regional Business Oversight | Expense Analysis | Financial Management | Treasury | This Business Report provides detailed insights on employee expenses, offering Financial Management tools for policy enforcement and cost monitoring. | Power BI (Daily) | Gareth Taylor |
| 74 | Ad Hoc Self-Service Needs | Expenses | Financial Management | Treasury | Enables users to analyse the expenses accrued. | Self-Service (Custom) | Gareth Taylor |
| 75 | Global / Regional Business Oversight | Work in Hand | Financial Management | Project Accounting | A Business Report that outlines the current projects and work that the organisation has committed to, assisting Financial Management in managing project cash flows and recognising revenue appropriately. | Power BI (Period) | Gareth Taylor |
| 76 | Statutory Reporting / Board | Aged Debtors Analysis | Financial Management | Accounts Payable / Receivable | A Business Report that offers insights into overdue payments from customers, allowing Financial Management to track receivables and improve cash collection processes. | Power BI (Period) | Gareth Taylor |
| 77 | Global / Regional Business Oversight | Cost Centre Analysis | Financial Management | Accounts Payable / Receivable | A Business Report that offers a detailed examination of costs incurred by different centres within the organisation, enabling Financial Management to pinpoint areas of efficiency and overspend. | Power BI (Daily) | Gareth Taylor |
| 78 | Day-to-Day Reporting for Operational Tasks | AP / AR Lobby | Financial Management | Accounts Payable / Receivable | Shows financial lobby for AR / AP roles. | In-System Lobby (Live) | Gareth Taylor |
| 79 | Ad Hoc Self-Service Needs | Cost Centres | Financial Management | Accounts Payable / Receivable | Allows users to explore costs associated with Cost Centres. | Self-Service (Custom) | Gareth Taylor |
| 80 | Global / Regional Business Oversight | Health & Safety Report | HSEQ & Security Management | Health, Safety and Environment | Summarises key health and safety metrics such as incident rates, near misses, and compliance status. Provides insights into workplace safety and compliance. | Power BI (Daily) | David Bright |
| 81 | Day-to-Day Reporting for Operational Tasks | H&S Lobby | HSEQ & Security Management | Health, Safety and Environment | Provides managers with real-time oversight of health and safety incidents, actions, and compliance status. Supports proactive management of workplace safety. | In-System Lobby (Live) | David Bright |
| 82 | Statutory Reporting / Board | Initiatives Portfolio Overview | IT Management | Enterprise Architecture and Change Management | Provides an overview of the IT initiatives portfolio, highlighting key metrics such as project status, resource allocation, and financial performance. Helps business leaders manage the IT initiatives portfolio effectively. | Power BI (Daily) | David Bright |
| 83 | Global / Regional Business Oversight | Initiatives Roadmap | IT Management | Enterprise Architecture and Change Management | Tracks the progress of IT initiatives, highlighting key milestones and timelines. Provides business leaders with an overview of ongoing and planned IT projects. | Power BI (Daily) | David Bright |
| 84 | Global / Regional Business Oversight | Change Requests | IT Management | Enterprise Architecture and Change Management | Tracks the status and progress of change requests, highlighting key metrics such as approval rates and implementation timelines. Helps business leaders manage change effectively. | Power BI (Daily) | David Bright |
| 85 | Global / Regional Business Oversight | Integration Metrics | IT Management | Business Productivity Services | Monitors the integration of IT systems and applications, highlighting key metrics such as integration success rates and performance. Helps business leaders ensure seamless integration of IT systems. | Power BI (Daily) | Guy Tomlinson |
| 86 | Global / Regional Business Oversight | Software Analysis | IT Management | Business Productivity Services | Summarises key metrics related to software usage, performance, and compliance. Provides insights into software effectiveness and areas for improvement. | Power BI (Daily) | Guy Tomlinson |
| 87 | Global / Regional Business Oversight | Intranet Adoption | IT Management | Business Productivity Services | Tracks the adoption and usage of the intranet across the organisation. Helps business leaders understand the effectiveness of the intranet in facilitating communication and collaboration. | Power BI (Daily) | Guy Tomlinson |
| 88 | Day-to-Day Reporting for Operational Tasks | M365 Usage and Adoption Lobby | IT Management | Digital Workplace Services | Provides real-time oversight of Office usage and adoption metrics, highlighting key areas such as user engagement and feature utilisation. Supports proactive management of Office adoption. | In-System Report (Live) | Guy Tomlinson |
| 89 | Day-to-Day Reporting for Operational Tasks | M365 Copilot Usage and Adoption Lobby | IT Management | Digital Workplace Services | Provides real-time oversight of Copilot usage and adoption metrics, highlighting key areas such as user engagement and feature utilisation. Supports proactive management of Copilot adoption. | In-System Report (Live) | Guy Tomlinson |
| 90 | Global / Regional Business Oversight | Business Report Usage | IT Management | Data & Analytics Services | Tracks the usage and adoption of business reports across the organisation. Provides insights into report effectiveness and areas for improvement. | Power BI (Daily) | Guy Tomlinson |
| 91 | Statutory Reporting / Board | IT Services Overview | IT Management | IT Services | Provides a comprehensive overview of IT performance over the year, including system uptime, incident response times, user satisfaction, and major IT initiatives. Helps the board understand the overall effectiveness of IT operations and identify areas for improvement. | Power BI (Daily) | David Bright |
| 92 | Global / Regional Business Oversight | Network Security | IT Management | IT Services | Monitors network security metrics, highlighting key areas such as threat detection, response times, and compliance. Helps business leaders ensure the security of the IT infrastructure. | Power BI (Daily) | David Bright |
| 93 | Global / Regional Business Oversight | IT Carbon Emissions | IT Management | IT Services | Tracks the carbon emissions associated with IT operations, highlighting key metrics such as energy consumption and emission reduction efforts. Helps business leaders understand and manage the environmental impact of IT operations. | Power BI (Daily) | David Bright |
| 94 | Day-to-Day Reporting for Operational Tasks | Service Management Lobby | IT Management | IT Services | Provides users and IT professionals with tools to manage IT services, including incident management, service requests, and performance monitoring. Supports effective IT service management. | In-System Lobby (Live) | David Bright |
| 95 | Day-to-Day Reporting for Operational Tasks | IT Cost Management (M365 and Azure Portal) | IT Management | IT Services | Tracks the costs associated with M365 and Azure services, including licensing, usage, and support. Provides insights into cost optimisation opportunities and budget management. | In-System Lobby (Live) | David Bright |