Customer Journey Bible

Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers.Customer journey mapping is the act of creating a customer journey map, or mapping out customer journeys.A customer journey map is a visual representation of the … Read more

GovBook

Purpose deliver the outcomes and benefits required by the organisation, its delivery partners and other stakeholder organisations; create and implement deliverables that meet agreed requirements; meet time targets; stay within financial budgets; involve all the right people; make best use of resources in the organisation and elsewhere; take account of changes in the way the … Read more

EFQM

The EFQM Model places an unparalleled emphasis on the importance of purpose, vision and agile strategies to organisations if they are to create sustainable value. The EFQM Model is an innovative culture creator, valuing core quality beliefs and shared goals at the heart of organisations whilst allowing them to remain connected and committed to their … Read more

GOSP: Governance-Oversight-Support-Perform Model

The GOSP framework originates from the nuclear industry, where its structured approach has proven effective in achieving operational clarity, organisational alignment, and standardisation. It is a robust model designed to ensure smooth collaboration across complex systems while driving sustainable results. Governance The foundation of GOSP begins with Governance, which sets the direction and accountability framework … Read more

create_extDataSource

Overview The stored procedure dbo.[create_extDataSource] procedure manages the creation of credentials for the management of Access Tokens in SQL Whilst the solution imports data from the Azure Blob as json formatted files into the SQL import Tables, a connection has to be made between the SQL Database and the Blob Storage This connection is made … Read more