Customer Journey Bible

myHelastel install

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myHelastel is based on an app called Rukovoditel https://www.rukovoditel.net/ Download https://www.rukovoditel.net/download.php?action=download un-pack this in <host www> source folder MySQL Requires mySQL database Database details are in config/database.php Extension the extension is the ‘pro’ component and this is where the /plugin folder becomes active extn 3.2.1 https://www.rukovoditel.net/download_ext.php?t=1668071540 un-pack this in the folder/plugin This requires a licence … Read more

Knowledgebase

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With a strong knowledge base and knowledge management practice, you’ll find your organization is more nimble and able to deliver faster service. You’ll also be able to improve self-service, give greater access to more articles, and offer regular updates through that knowledge management system. Here are a few of the ways a  knowledge base can … Read more

Collaboration (GIT & Repo)

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Git and GitHub provide a collaboration space in which you all share the same repository of versions. The central repository on GitHub provides the “single source of truth” of the current version of the documents and files within the directory. You and your collaborators all work on local copies of that repository, committing your changes, … Read more

Customer Journey Bible

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Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers.Customer journey mapping is the act of creating a customer journey map, or mapping out customer journeys.A customer journey map is a visual representation of the … Read more

GovBook

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Purpose deliver the outcomes and benefits required by the organisation, its delivery partners and other stakeholder organisations; create and implement deliverables that meet agreed requirements; meet time targets; stay within financial budgets; involve all the right people; make best use of resources in the organisation and elsewhere; take account of changes in the way the … Read more

EFQM

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The EFQM Model places an unparalleled emphasis on the importance of purpose, vision and agile strategies to organisations if they are to create sustainable value. The EFQM Model is an innovative culture creator, valuing core quality beliefs and shared goals at the heart of organisations whilst allowing them to remain connected and committed to their … Read more