Minor Incident Report: Headcount Submission and Reporting Misalignment
🧾 Incident Summary: Discrepancies were identified between the Headcount report and the Management Accounts (MA) reporting figures. The headcount submission process also suffered from data entry issues, retrospective updates, and manual effort required to maintain alignment across periods. 🔍 Root Cause Analysis 1. Inconsistent Timing of Submissions 2. Differences in Ownership and Definition 3. Submission … Read more