SQEP
Suitably Qualified and Experienced Personnel (SQEP) is a term that originated within the UK nuclear industry and is also used within the defence industry but similar requirements arise in other industry sectors and other countries. Typically, to be regarded as a SQEP, one requires a professional qualification and several years of experience, with recognition that … Read more
Competency Framework
Competencies are the skills, knowledge and behaviours that lead to successful performance. What does it mean for me? The framework is used for recruitment, performance management and development discussions and fordecisions about progression. Your business objectives set out “what” you need to achieve over the yearand the competency framework sets out “how” you need to … Read more
Knowledgebase
With a strong knowledge base and knowledge management practice, you’ll find your organization is more nimble and able to deliver faster service. You’ll also be able to improve self-service, give greater access to more articles, and offer regular updates through that knowledge management system. Here are a few of the ways a knowledge base can … Read more
Collaboration (GIT & Repo)
Git and GitHub provide a collaboration space in which you all share the same repository of versions. The central repository on GitHub provides the “single source of truth” of the current version of the documents and files within the directory. You and your collaborators all work on local copies of that repository, committing your changes, … Read more
Jira Integration
There are three categories of integration that you can develop: Enhance your app with Jira REST APIs: Read data from Jira to display issues in your application Enhance and extend Jira issues: Show info from another application on the Jira Issue page Automatically update or transition issues from your app Add your content to Jira … Read more
Customer Journey Bible
Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers.Customer journey mapping is the act of creating a customer journey map, or mapping out customer journeys.A customer journey map is a visual representation of the … Read more
GovBook
Purpose deliver the outcomes and benefits required by the organisation, its delivery partners and other stakeholder organisations; create and implement deliverables that meet agreed requirements; meet time targets; stay within financial budgets; involve all the right people; make best use of resources in the organisation and elsewhere; take account of changes in the way the … Read more
Big hairy audacious goal, or BHAG
A big hairy audacious goal, or BHAG, is a clear and compelling target for an organization to strive for. Understanding Big Hairy Audacious Goals A BHAG—pronounced “bee hag”—is a long-term goal that everyone in a company can understand and rally behind. BHAGs are meant to excite and energize people in a way that quarterly targets … Read more