Problem management involves anticipating and identifying problems in systems, processes or services, and ensuring appropriate solutions are implemented.
You can log, analyse and manage problems to identify and implement the appropriate solution.
You can ensure that the problem is fixed.
Data Engineer
| Skill level | Description |
|---|---|
| Awareness | You can: explain the types of problems in databases, data processes, data products and services |
| Working | You can: respond to problems in databases, data processes, data products and services as they occur initiate actions, monitor services and identify trends to resolve problems determine the appropriate remedy and assist with its implementation, and with preventative measures |
| Practitioner | You can: ensure that the most appropriate actions are taken to resolve problems as they occur co-ordinate teams to resolve problems and to implement solutions and preventative measures |
| Expert | You can: anticipate problems and know how to prevent them understand how problems fit into the bigger picture identify and describe problems, and help others to describe them build problem-solving capabilities in others |
Data Architect
| Skill level | Description |
|---|---|
| Awareness | This skill level is currently not defined. |
| Working | You can: initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required determine the appropriate remedy and assist with its implementation determine preventative measures |
| Practitioner | You can: ensure that the right actions are taken to investigate, resolve and anticipate problems co-ordinate the team to investigate problems, implement solutions and take preventive measures |
| Expert | You can: anticipate problems and defend against them at the right time understand how the problem fits into the larger picture articulate the problem and help others to do so build problem-solving capabilities in others |