11.1 Training and User Support Requirements
Develop training programmes to help users effectively utilise reporting tools. Establish a support system for addressing user queries and issues.
11.2 Training
To support the digital skills development of user the Power BI and Data Visualisation is generally applicable to new users or users who are new to this area. The Learning Path is implemented in the Performance Portal and will be reviewed based on user feedback and available content, Figure 11.1.
11.3 User Support
Users will be able to leave feedback for broken links, error etc. which can be reviewed and actioned by a suitable lead.